Some PIXIE products have the ability to provide feedback via the LED indicator on the smart module.
If your PIXIE product is flashing blue, red and white one of 2 things has likely occurred.
What Happened? #
(1) First the power to your lighting circuit / home has been turned off and back on again – whether intentionally or due to a black out/ brown out event.
(2) It is also possible that a fault has occurred on the lighting circuit through a light fixture failure or some other event that has caused the lighting circuit to become unsuitable for the connected PIXIE product.
In both instances the first way to rectify the issues is to power-cycle the lighting circuit on which the PIXIE device is installed.
Possible Rectification Steps #
In your electrical board, you need to identify and switch off your lighting circuit MCB ( breaker ) or RCD ( Residual Current device) – related to that PIXIE device.
This will normally be inside your home or garage somewhere.
It is NOT (typically) mounted to the outside of your home. That electrical board mounted to the outside of your home is where the main electricity source from the street and electricity metering comes in.
DO NOT OPEn THIS – unless you are an electrician.
When you identify the correct “breaker” turn it off – wait for 30 seconds and turn it back on.
Now head back to your PIXIE device.
Press it once and wait.
Certain PIXIE devices will process about a 10 second sequence where the lights will flash in different colours.
If after about 15 seconds the product is still flashing you will need to go to the next step.
If it stops, press the button again and your lights /connected device should now operate.
Its Still Flashing #
If your PIXIE device is still flashing there are 2 more steps you can try.
Step 1: Repeat the process with your electrical “breaker” but instead of waiting 30 seconds wait for 10 minutes. That is, turn it off, wait 10 minutes, turn it back on, press it once and wait.
Step 2: You will need to call your electrician to make sure that either the electrical circuit the PIXIE device is controlling does not have a fault or a faulty product installed and under control OR replace the PIXIE device.
Why did it stop working? #
There are a range of reasons why this might occur but it really is based on a case by case basis. A few scenarios could be:
- – Lightning strike in the area impacting the PIXIE device or lighting appliances causing a temporary or permanent fault
- – Lighting appliance failure that impacts the PIXIE device in a negative manner
- – A failed device.
