Terms and Conditions

These terms and conditions are to be read in conjunction with the terms and conditions on the SAL National website, which can be found here.

If any conditions herein, conflict with any statements, terms or conditions detailed on the SAL National Pty Ltd Terms and Conditions web page, then the SAL National Pty Ltd Terms and conditions will take precedence.

Joining the Pixie Partners program (The Program)means that the member/participant warrants that he or she meets the entry requirements and accepts these terms and conditions.
Joining the Pixie Partner program does not constitute a legal partnership of any kind and neither party has any liability to each other in respects to The Program under NSW (New South Wales, Australia) law.
Members are responsible for any and all expenses that they incur in participating in The Program.
Only purchases of eligible Pixie products supplied by SAL National Pty Ltd directly to the seller listed on the tax Invoice submitted by the member as part of a claim, within the eligible claim period, can be used to accrue Pixie Points.
The eligible claim period is 12 months from the date listed on the tax invoice submitted with a claim.
Eligible products means those products listed on this website and at any time in the 12 months, prior to the date on the original tax invoice on a submitted claim.
SAL National Pty Ltd reserve the right to disqualify any members where SAL National Pty Ltd reasonably suspect any unlawful or improper conduct, such as infringing a third party’s intellectual property rights, or if there has otherwise been a breach of The Program's terms and conditions.
Upon disqualification, SAL National will notify the member, and delete the members Pixie Partner's account and all personal information immediately.
In this occurrence, SAL National has no liability to the member to compensate for Pixie Points that were accrued at the time of disqualification, and the member has no claim on SAL National for compensation.
Any and all decisions as to the veracity of the documents submitted as part of a Pixie Points claim are held with SAL National Pty Ltd and all decisions are final.
Pixie Points are not transferrable for cash or any other goods or services outside of eligible Pixie Products and only whilst the Pixie Partner and Pixie Points programs are in operation.
SAL National reserves the right to update, modify and edit the points available for each product at any time without notice.
SAL National reserves the right to update, modify and edit the eligible products at any time and will honour purchases for eligible products within 12 months form the tax invoice date submitted with a claim if all other conditions are met.
Only 1 claim can be made per tax invoice.

PIXIE CERTIFIED INSTALLERS TRAINING

Joining the PIXIE Certified Installer Course (The Course) means that the member/participant warrants that he or she meets the entry requirements and accepts these terms and conditions.
Joining The Course does not constitute a legal partnership of any kind and neither party has any liability to each other in respects to The Course under NSW (New South Wales, Australia) law.
It is incumbent on members to stay current and up to date with any changes to The Course materials and SAL National Pty Ltd hereby notify all members that from time to time information may change and update from the published course material without notification to the member.
Members are responsible for any and all expenses that they incur in participating in The Course.
SAL National Pty Ltd reserve the right to disqualify any members where SAL National Pty Ltd reasonably suspect any unlawful or improper conduct, such as infringing a third party’s intellectual property rights, or if there has otherwise been a breach of The Courses's terms and conditions.
Members indemnify SAL National Pty Ltd and its employees and representatives for any and all liability and/or consequences from participation in the course.
The starter kit is only provided once The Course has been completed.
Only 1 starter kit per member will be provided.
Members are only permitted to create 1 (one) account for The Course.

See also information about PROOF OF PURCHASE requirements.

DIGITAL SERVICES, SOFTWARE AND THIRD-PARTY PLATFORM USE

The following terms apply to the use of any digital services, websites, software applications and middleware operated by SAL National Pty Ltd in connection with the PIXIE, PIXIE Plus and PIXIE Partners brands ("Digital Services").

1. Scope of Digital Services

The Digital Services include, without limitation:

a. The pixiepartners.com.au and pixieplus.com.au websites;
b. The PIXIE Plus mobile applications for iOS and Android;
c. Internal middleware applications operated by SAL National Pty Ltd to manage partner registrations, points claims, design requests, awards, and related business processes (the "Middleware");
d. Any application programming interfaces (APIs) and integrations connecting the above to third-party platforms.

2. Acceptance

By accessing or using any Digital Service, you accept and agree to be bound by these terms in addition to the broader Terms and Conditions on this page and the SAL National Pty Ltd Terms and Conditions referenced above. If you do not accept these terms, you must not use the Digital Services.

3. Third-Party Platform Integrations

In the course of operating the Digital Services, SAL National Pty Ltd integrates with third-party platforms including, without limitation:

a. Meta Platforms — Facebook and Instagram, accessed via the Meta Graph API, used to publish business content (such as award announcements and case studies) to PIXIE-branded business pages and accounts;
b. Google Workspace — including Google Drive and Google Sheets, used to manage design files, project documentation and related business records;
c. Mailchimp — used for marketing communications to consenting subscribers;
d. Render.com — used to host the Middleware infrastructure;
e. WordPress / LifterLMS — used to operate the PIXIE Partners website and learning content.

Where personal information is shared with these third parties, SAL National Pty Ltd does so only to the extent necessary to provide the relevant Digital Service and in accordance with the SAL National Privacy Policy. Each of these third-party platforms is governed by its own terms of service and privacy policy.

4. Authentication and Access Credentials

To enable integrations with third-party platforms, SAL National Pty Ltd may store authentication credentials (such as OAuth access tokens) on its secure infrastructure. These credentials:

a. Are stored solely on SAL National Pty Ltd's controlled infrastructure or on infrastructure operated by reputable cloud service providers under contractual data protection obligations;
b. Are accessible only to authorised SAL National Pty Ltd personnel and the specific applications that require them;
c. Are not shared with any party other than the third-party platform issuing the credential;
d. Are revoked promptly when no longer required or upon a credible request to do so.

5. Data Storage and Cross-Border Transfer

Personal information collected through the Digital Services is processed and stored as follows:

a. SAL National Pty Ltd is based in New South Wales, Australia. Records of business activity are primarily stored within Australia;
b. The Middleware operates from servers located in Singapore (Render.com APAC region). Data transmitted to and stored by the Middleware in connection with PIXIE Partners business processes (such as project registrations, points claims, and award submissions) may therefore reside in Singapore during processing;
c. Third-party platform integrations (Meta, Google, Mailchimp) involve disclosure of relevant data to those platforms in accordance with their published data handling practices and locations;
d. SAL National Pty Ltd takes reasonable steps to ensure that any overseas recipient of personal information handles that information in a manner consistent with the Australian Privacy Principles.

6. User Rights — Access, Correction and Deletion

You have the following rights in relation to personal information held about you by SAL National Pty Ltd in connection with the Digital Services:

a. Right of access — you may request a copy of the personal information held about you;
b. Right of correction — you may request correction of inaccurate or out-of-date information;
c. Right of deletion — you may request deletion of your personal information from the Middleware and other Digital Services. SAL National Pty Ltd will action reasonable deletion requests within 30 days, subject to any legal or contractual obligations requiring retention of certain records;
d. Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, contact privacy@sal.net.au with the subject line "Privacy Request — Digital Services". Requests are processed by SAL National Pty Ltd's Privacy Officer in accordance with the SAL National Privacy Policy and the Privacy Act 1988 (Cth).

7. Acceptable Use

You agree not to:

a. Use the Digital Services for any unlawful purpose or in breach of any applicable Australian or international law;
b. Attempt to gain unauthorised access to any part of the Digital Services, including the Middleware, third-party integrations or other users' accounts;
c. Interfere with or disrupt the operation of the Digital Services;
d. Submit false, misleading or fraudulent information through any Digital Service;
e. Use the Digital Services to transmit malicious code, conduct phishing, or otherwise harm SAL National Pty Ltd, its customers, partners or third parties.

SAL National Pty Ltd may suspend or terminate access to any Digital Service where these acceptable use terms are breached.

8. Intellectual Property

All software, content, branding and material made available through the Digital Services, including the Middleware, remain the property of SAL National Pty Ltd or its licensors. No part of the Digital Services may be copied, reverse-engineered, redistributed or commercially exploited without the prior written consent of SAL National Pty Ltd.

9. Limitation of Liability

The Digital Services are provided on an "as is" basis. To the fullest extent permitted by law, SAL National Pty Ltd excludes all warranties, representations and conditions in relation to the Digital Services, except for any guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Cth) or any other applicable law. SAL National Pty Ltd is not liable for any indirect or consequential loss arising from use of, or inability to use, the Digital Services.

10. Changes to These Terms

These Digital Services terms may be updated from time to time. The current version is published on this page. Continued use of the Digital Services after a change has been published constitutes acceptance of the updated terms.

11. Governing Law

These Digital Services terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that State.

Effective date: 28 April 2026 Next scheduled review: 28 April 2027