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Home Owner

87

All I need is a smart home design right now . Do you offer free designs?
Can I change the colour of the LED indicators on my buttons?
Can I control each socket on the Double Power Point seperatley?
Can I control my home when I am away?
Can I speak to a real person for some help?
Can I upload my own photos onto the PIXIE Touch Panel?
Can I use PIXIE dimmers, switches and timers without Bluetooth?
Can I use PIXIE switches and dimmers without Bluetooth control?
Can you personalise the PIXIE APP?
Do Hager Silhouette, Allure and Finesse wall plates work with PIXIE?
Do PIXIE switches only work with SAL downlights?
Does PIXIE fit into iconic®?
Does PIXIE fit into Saturn®
Does PIXIE fit into Zen®
DOES PIXIE HAVE AN API
Does PIXIE still operate if I lose my phone or my phone battery is flat?
Does PIXIE work with air conditioning systems?
Does PIXIE work with Amazon Echo, Google Home, Apple Home Kit, Samsung SmartThings?
Does PIXIE work with and fit into Hager plates?
Does PIXIE work with Breezeway™ Powerlouvre™ Windows
Does PIXIE work with Heated Towel Rails?
Does PIXIE work with Intercom Systems and Video Doorbells?
Does PIXIE work with Intercom Systems?
Does PIXIE Work With Mitsubishi Air Conditioning Systems?
Does PIXIE work with MORITZ Blind and Curtain Motors
Does PIXIE Work with Smoke Detectors – Smart Smoke Detectors Australia
Does PIXIE work with Sonos?
Does PIXIE work with Spotify?
Does the PIXIE SDD300BTAM dimmer work with SAL flickerGUARD lights
Getting started – how to create a home in the PIXIE App
Google Home has stopped working unexpectedly Why?
How can I get some help?
How do I activate/deactivate Child Lock function on the Double Power Point?
How do I change the dimmer off and on fade rate (dimmer slow on and off)
How do I set a minimum dim level for my lights?
How do I transfer Ownership of a PIXIE Home to a new Owner
How Does PIXIE Integrate with DaHua IP Intercom Systems?
HOW DOES PIXIE WORK WITH APPLE HOMEKIT
How does PIXIE work with BigAss Fans?
How does PIXIE work with HIK Vision Intercom Systems?
How does PIXIE work with Home Assistant
HOW DOES PIXIE WORK WITH MATTER?
How does the PIXIE system work wirelessly?
How does the PIXIE Touch Panel work?
How to add more family members to control your PIXIE Plus home
How to control devices with the PIXIE App
How to control sensors with PIXIE
How to create and use Groups and Scenes in the PIXIE App
How to create schedules in the PIXIE App
How to Pair PIXIE Scenes to a Multifunction Controller
How to Pair PIXIE Scenes to a Multifunction Controller SMF-BTAS
How to setup Google Home with PIXIE Plus for voice control
How to Setup Mobile Device Widgets with PIXIE PLUS
How to Setup SIRI Shortcuts with PIXIE PLUS
How to Sync Music to my PIXIE App and RGB LED Strip
I can’t connect my Google Nest WiFi to my PIXIE Gateway
I have lost my device from the PIXIE App. Why?
I’m experiencing issue savings scenes or activating scenes via voice control
Introducing PIXIE 2022
Ive just moved in and I have PIXIE but no App control. How Can I control PIXIE with the app?
My lights are dimmed really low, how do I make them immediately go to full?
My PIXIE dimmer stopped working
My SAL Pixie App could not find any devices on my phone?
PIXIE CLIMATIQ and How PIXIE Works with DAIKIN Ducted Air Conditioning Systems
PIXIE PLUS PROGRAMode – The Complete Guide
PIXIE Sensors
Recommended setup workflows for a new PIXIE home
What brochures are available for PIXIE to give my customers?
What do the lights on my PIXIE Gateway mean?
What happens to my PIXIE smart home if the power goes out?
What is in the PIXIE Touch Panel Value Kits
What is MASTERlink and How to Use It
What is RippleShield Technology
What is the SWL10L and SBP10L non smart mechs for?
What voice assistants and internet services does SAL Pixie operate with?
What wall plates does PIXIE fit into?
What will happen to my schedules if I turn off my phone, or if I take my phone out? Will the “schedule” keep working?
What’s the difference between the PIXIE App and the PIXIE Plus App?
Where do I download the PIXIE Apps?
Which Ceiling Fans Does PIXIE work with?
Why are my LED Lights flickering?
Why can’t I find any PIXIE devices when I use an Android phone?
Why can’t I update firmware on PIXIE devices
Why does my PIXIE system not work reliably?
Why is my PIXIE app not connecting when opened?
Why is my PIXIE dimmer switch showing blue red and white
Will PIXIE work with my mobile phone?

Installation

94

Advanced Troubleshooting for Electricians and Systems Integrators #1
All I need is a smart home design right now . Do you offer free designs?
Can I change the colour of the LED indicators on my buttons?
Can I control my home when I am away?
Can I speak to a real person for some help?
Can PIXIE control garden lights?
Can the LT8915DIMBT and LT8915RGBBT be used with any LED strip from any manufacturer
Can the PIXIE switch control a ceiling sweep/cooling fan?
Do Hager Silhouette, Allure and Finesse wall plates work with PIXIE?
Do I need to PAIR a multi-function device to enable operation?
Do I need to PAIR a two-way switch *S2WBT* device to enable operation?
Do SAL PIXIE Bluetooth devices operate with Bluetooth mesh?
Does PIXIE still operate if the internet stops working?
Does PIXIE work with air conditioning systems?
Does PIXIE work with Amazon Echo, Google Home, Apple Home Kit, Samsung SmartThings?
Does PIXIE work with and fit into Hager plates?
Does PIXIE work with Breezeway™ Powerlouvre™ Windows
Does PIXIE work with DALI and DALI2?
Does PIXIE work with Heated Towel Rails?
Does PIXIE Work with Hunter Pacific International Ceiling Fans?
Does PIXIE work with Intercom Systems and Video Doorbells?
Does PIXIE Work With Mitsubishi Air Conditioning Systems?
Does PIXIE work with MORITZ Blind and Curtain Motors
Does PIXIE work with Rollease Acmeda blinds?
Does PIXIE Work with Smoke Detectors – Smart Smoke Detectors Australia
Does PIXIE Work With Ventair Fans
Does the PIXIE SDD300BTAM dimmer work with SAL flickerGUARD lights
Does the SAL PIXIE timer *STC/BT* require a PIXIE switch or dimmer to operate?
Does the SDD300BTAM need to be de-rated in multi-gang plates?
Getting started – how to create a home in the PIXIE App
How can I boost the range of my Bluetooth® Mesh?
How can I get some help?
How do I change the dimmer off and on fade rate (dimmer slow on and off)
How do I control loads more than 600Watts with PIXIE?
How do I create a GEOFENCE with PIXIE?
How do I transfer Ownership of a PIXIE Home to a new Owner
How do you wire a relay or contactor with an SWL350BT Smart Switch?
How Does PIXIE Integrate with DaHua IP Intercom Systems?
How does PIXIE work with BigAss Fans?
How does PIXIE work with HIK Vision Intercom Systems?
How does the PIXIE system work wirelessly?
How does the PIXIE Touch Panel work?
How many SFI enabled lights can be controlled per SDD400SFI Dimmers
How to Control a PIXIE sensor with a PIXIE sensor – PIXIE Sensor 2 way Control
How to do 2 way and 3 way control with PIXIE
How to make a PIXIE Sensor Timeout longer than 30 minutes?
How to Pair PIXIE Scenes to a Multifunction Controller
How to Pair PIXIE Scenes to a Multifunction Controller SMF-BTAS
How to participate in Best of PIXIE programme
How to perform Bluetooth Mesh Signal Strength test in the PIXIE App
How To Set Up a PIXIE Blind Controller for Motorised Blinds in your Smart Home
How to Setup and use the PIXIE Translator – PC100T-R-BTAS
How to setup Sunrise and Sunset Schedules
How to Sync Music to my PIXIE App and RGB LED Strip
How to Update Firmware in PIXIE Devices
How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
How to use PIXIE Smart dimmers and switches with PRESTIGE plates
How to use the PC100T-R-BTAS ( PIXIE Translator ) as a Booster
I can’t connect my Google Nest WiFi to my PIXIE Gateway
I have lost my device from the PIXIE App. Why?
I’m hearing a noise from my PIXIE product, why?
In PIXIE app, there is a group control function. Do all the grouped PIXIE products have to be installed on the same eletrical circuit?
Ive just moved in and I have PIXIE but no App control. How Can I control PIXIE with the app?
My Merlin garage door only works some of the time. How do I make it work 100% of the time with PIXIE?
My PIXIE dimmer stopped working
My PIXIE Gateway Firmware update stuck
My PIXIE Switch Doesn’t Hold
My PIXIE switch turn on and then off again right away. Why?
My SAL Pixie App could not find any devices on my phone?
PIXIE CLIMATIQ and How PIXIE Works with DAIKIN Ducted Air Conditioning Systems
PIXIE PLUS PROGRAMode – The Complete Guide
PIXIE Sensors
Recommended setup workflows for a new PIXIE home
Using Samsung SmartThings with PIXIE to Control More Devices
What happens to my PIXIE smart home if the power goes out?
What is a load correction device or CAPACITOR used for with PIXIE?
What is MASTERlink and How to Use It
What is RippleShield and how does it work with PIXIE?
What is RippleShield Technology
What is the best way to dim LED Strip
What is the signal distance of a PIXIE Bluetooth device?
What is the SWL10L and SBP10L non smart mechs for?
What the difference between the PIXIE STCBT timer and PIXIE STS350BT smart timer switch?
What training is available for PIXIE?
What voice assistants and internet services does SAL Pixie operate with?
What wall plates does PIXIE fit into?
What’s the difference between the PIXIE SDD300BTAM and the SDD400SFI
What’s the difference between the SMF/BT and S2W/BT?
Where do I find my PIXIE training voucher code?
Why are my LED Lights flickering?
Why do my PIXIE switches keep blowing / failing / popping?
Why does my PIXIE system not work reliably?
Why is my PIXIE app not connecting when opened?
Will PIXIE work with my mobile phone?

Integration

75

Advanced Troubleshooting for Electricians and Systems Integrators #1
Can I integrate PIXIE with my CBUS®, Dynalite®, Control4® System?
Can I speak to a real person for some help?
Can I use PIXIE to control my projector screen?
Can the LT8915DIMBT and LT8915RGBBT be used with any LED strip from any manufacturer
Does PIXIE allow me to do 2way and 3way switching?
Does PIXIE have a public API/SDK to integrate with?
Does PIXIE still operate if the internet stops working?
Does PIXIE work with air conditioning systems?
Does PIXIE work with Amazon Echo, Google Home, Apple Home Kit, Samsung SmartThings?
Does PIXIE work with Breezeway™ Powerlouvre™ Windows
Does PIXIE Work With Daikin
Does PIXIE work with DALI and DALI2?
Does PIXIE work with Heated Towel Rails?
Does PIXIE work with Intercom Systems and Video Doorbells?
Does PIXIE work with Intercom Systems?
Does PIXIE Work With Mitsubishi Air Conditioning Systems?
Does PIXIE work with MORITZ Blind and Curtain Motors
Does PIXIE work with Rollease Acmeda blinds?
Does PIXIE Work with Smoke Detectors – Smart Smoke Detectors Australia
Does PIXIE work with SOMFY blinds?
Does PIXIE work with Sonos?
Does PIXIE work with Spotify?
How can I get some help?
How do I create a GEOFENCE with PIXIE?
How Does PIXIE Integrate with DaHua IP Intercom Systems?
How does PIXIE work with BigAss Fans?
How does PIXIE work with HIK Vision Intercom Systems?
How does PIXIE work with Home Assistant
How to Control a PIXIE sensor with a PIXIE sensor – PIXIE Sensor 2 way Control
How to control sensors with PIXIE
How to participate in Best of PIXIE programme
How To Set Up a PIXIE Blind Controller for Motorised Blinds in your Smart Home
How to Setup and use the PIXIE Translator – PC100T-R-BTAS
How to use and Set Up PIXIE Portal – Long Distance BT Mesh Booster System
How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
My Merlin garage door only works some of the time. How do I make it work 100% of the time with PIXIE?
PIXIE CLIMATIQ and How PIXIE Works with DAIKIN Ducted Air Conditioning Systems
PIXIE Sensors
Using Samsung SmartThings with PIXIE to Control More Devices
What automatic blinds does PIXIE work with?
What garage doors does PIXIE work with?
What is MASTERlink and How to Use It
Which Ceiling Fans Does PIXIE work with?
Air conditioning
Blinds
Ceiling Fans
Garage Doors
- How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
- My Merlin garage door only works some of the time. How do I make it work 100% of the time with PIXIE?
Intercom
Music
- Does PIXIE work with Sonos?
- Does PIXIE work with Spotify?
Sensors

PIXIE Apps

32

Advanced Troubleshooting for Electricians and Systems Integrators #1
Can I upload my own photos onto the PIXIE Touch Panel?
Can you personalise the PIXIE APP?
Does PIXIE still operate if I lose my phone or my phone battery is flat?
Getting started – how to create a home in the PIXIE App
How to Add Devices in the PIXIE App
How to add more family members to control your PIXIE Plus home
How to Control a PIXIE sensor with a PIXIE sensor – PIXIE Sensor 2 way Control
How to control devices with the PIXIE App
How to create and use Groups and Scenes in the PIXIE App
How to create schedules in the PIXIE App
How to give family members control of your PIXIE home from their phones.
How to Pair PIXIE Devices in the PIXIE App
How to Pair PIXIE Scenes to a Multifunction Controller
How to Pair PIXIE Scenes to a Multifunction Controller SMF-BTAS
How to perform Bluetooth Mesh Signal Strength test in the PIXIE App
How to setup Google Home with PIXIE Plus for voice control
How to Setup Mobile Device Widgets with PIXIE PLUS
How to transfer from the PIXIE App to the PIXIE Plus App
How to update firmware in PIXIE devices from the PIXIE App
I can’t connect my Google Nest WiFi to my PIXIE Gateway
Ive just moved in and I have PIXIE but no App control. How Can I control PIXIE with the app?
Using Samsung SmartThings with PIXIE to Control More Devices
What is MASTERlink and How to Use It
What will happen to my schedules if I turn off my phone, or if I take my phone out? Will the “schedule” keep working?
What’s the difference between the PIXIE App and the PIXIE Plus App?
Where do I download the PIXIE Apps?
Why can’t I find any PIXIE devices when I use an Android phone?
Why can’t I update firmware on PIXIE devices
Why does my PIXIE system not work reliably?
Why is my PIXIE app not connecting when opened?
Will PIXIE work with my mobile phone?

PIXIE Partner Accounts

1

How to participate in Best of PIXIE programme

PIXIE Training

7

Having trouble registering or logging into PIXIE training
How much does PIXIE training cost?
How to Control a PIXIE sensor with a PIXIE sensor – PIXIE Sensor 2 way Control
How to participate in Best of PIXIE programme
What training is available for PIXIE?
What’s the difference between the PIXIE online training and face to face training?
Where do I find my PIXIE training voucher code?

PIXIE Works With

35

Can I integrate PIXIE with my CBUS®, Dynalite®, Control4® System?
Can I use PIXIE to control my projector screen?
Does PIXIE have a public API/SDK to integrate with?
DOES PIXIE HAVE AN API
Does PIXIE work with air conditioning systems?
Does PIXIE work with Amazon Echo, Google Home, Apple Home Kit, Samsung SmartThings?
Does PIXIE work with DALI and DALI2?
Does PIXIE work with Heated Towel Rails?
Does PIXIE work with Intercom Systems and Video Doorbells?
Does PIXIE work with Intercom Systems?
Does PIXIE Work With Mitsubishi Air Conditioning Systems?
Does PIXIE work with MORITZ Blind and Curtain Motors
Does PIXIE work with Rollease Acmeda blinds?
Does PIXIE work with SOMFY blinds?
Does PIXIE work with Sonos?
Does PIXIE work with Spotify?
Does the PIXIE SDD300BTAM dimmer work with SAL flickerGUARD lights
How Does PIXIE Integrate with DaHua IP Intercom Systems?
HOW DOES PIXIE WORK WITH APPLE HOMEKIT
HOW DOES PIXIE WORK WITH MATTER?
How many SFI enabled lights can be controlled per SDD400SFI Dimmers
How To Set Up a PIXIE Blind Controller for Motorised Blinds in your Smart Home
How to setup Google Home with PIXIE Plus for voice control
How to Setup SIRI Shortcuts with PIXIE PLUS
How to Sync Music to my PIXIE App and RGB LED Strip
I can’t connect my Google Nest WiFi to my PIXIE Gateway
My Merlin garage door only works some of the time. How do I make it work 100% of the time with PIXIE?
PIXIE PLUS PROGRAMode – The Complete Guide
Using Samsung SmartThings with PIXIE to Control More Devices
What automatic blinds does PIXIE work with?
What garage doors does PIXIE work with?
What is MASTERlink and How to Use It
What is RippleShield Technology
What types of fans can I control with PIXIE?
Which Ceiling Fans Does PIXIE work with?

Does PIXIE work with Amazon Echo, Google Home, Apple Home Kit, Samsung SmartThings?
Does PIXIE work with SOMFY blinds?
Does PIXIE work with Sonos?
Does PIXIE work with Spotify?
How to participate in Best of PIXIE programme
How to Setup and use the PIXIE Translator – PC100T-R-BTAS
How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
Introducing PIXIE 2022
My PIXIE 2 way Switch is not working
PIXIE PLUS PROGRAMode – The Complete Guide
What brochures are available for PIXIE to give my customers?
What is an Inrush Current Limiter why do you need it and when do you use it?
What is RippleShield and how does it work with PIXIE?
What is the largest load I can switch with PIXIE?
What wall plates does PIXIE fit into?
What’s the difference between the SMF/BT and S2W/BT?
Why are my LED Lights flickering?

Products

123

Can I upload my own photos onto the PIXIE Touch Panel?
Does PIXIE control RGBW LED Strip
Does PIXIE work with and fit into Hager plates?
Does PIXIE work with Heated Towel Rails?
Does the SDD300BTAM need to be de-rated in multi-gang plates?
How do I change the dimmer off and on fade rate (dimmer slow on and off)
How do I control loads more than 600Watts with PIXIE?
How do I set the SAL PIXIE timer for activity under an hour?
How do I transfer Ownership of a PIXIE Home to a new Owner
How many SFI enabled lights can be controlled per SDD400SFI Dimmers
How to Pair PIXIE Scenes to a Multifunction Controller
How to use and Set Up PIXIE Portal – Long Distance BT Mesh Booster System
How to use PIXIE Smart dimmers and switches with PRESTIGE plates
How to use the PC100T-R-BTAS ( PIXIE Translator ) as a Booster
How to use the PIXIE pro LED controllers – white and RGB
I have lost my device from the PIXIE App. Why?
My PIXIE 2 way Switch is not working
My PIXIE Gateway Firmware update stuck
My PIXIE Switch Doesn’t Hold
PIXIE Dimmer not working correctly or failing to operate reliably?
PIXIE Sensors
What is a load correction device or CAPACITOR used for with PIXIE?
What is in the PIXIE Touch Panel Value Kits
What is RippleShield and how does it work with PIXIE?
What’s the difference between the PIXIE SDD300BTAM and the SDD400SFI
What’s the difference between the SDD350BT and the SDD300BTAM
Why is my PIXIE dimmer switch showing blue red and white
Dimmers
Gateway
LED Strip Controller
Multifunction
Sensors
Switches
Timers
Touch Panel

Recent

20

Can I upload my own photos onto the PIXIE Touch Panel?
Do Hager Silhouette, Allure and Finesse wall plates work with PIXIE?
Does PIXIE still operate if the internet stops working?
Does PIXIE work with Sonos?
Does PIXIE work with Spotify?
How can I boost the range of my Bluetooth® Mesh?
How does PIXIE work with HIK Vision Intercom Systems?
How does the PIXIE system work wirelessly?
How to Pair PIXIE Scenes to a Multifunction Controller SMF-BTAS
How to Setup and use the PIXIE Translator – PC100T-R-BTAS
How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
PIXIE PLUS PROGRAMode – The Complete Guide
What brochures are available for PIXIE to give my customers?
What garage doors does PIXIE work with?
What is an Inrush Current Limiter why do you need it and when do you use it?
What is RippleShield and how does it work with PIXIE?
What is the largest load I can switch with PIXIE?
What wall plates does PIXIE fit into?
Why are my LED Lights flickering?
Why does my PIXIE system not work reliably?

Resources

5

All I need is a smart home design right now . Do you offer free designs?
What brochures are available for PIXIE to give my customers?
What is an Inrush Current Limiter why do you need it and when do you use it?
Why can’t I update firmware on PIXIE devices
Why does my PIXIE system not work reliably?

System Integration

24

Advanced Troubleshooting for Electricians and Systems Integrators #1
Can I speak to a real person for some help?
Does PIXIE have a public API/SDK to integrate with?
Does PIXIE work with air conditioning systems?
Does PIXIE work with Breezeway™ Powerlouvre™ Windows
Does PIXIE work with DALI and DALI2?
Does PIXIE work with Heated Towel Rails?
Does PIXIE work with Intercom Systems?
Does PIXIE work with Sonos?
Does PIXIE work with Spotify?
How can I get some help?
How Does PIXIE Integrate with DaHua IP Intercom Systems?
How does PIXIE work with HIK Vision Intercom Systems?
How does the PIXIE Touch Panel work?
How to Control a PIXIE sensor with a PIXIE sensor – PIXIE Sensor 2 way Control
How To Set Up a PIXIE Blind Controller for Motorised Blinds in your Smart Home
How to Setup and use the PIXIE Translator – PC100T-R-BTAS
How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
I can’t connect my Google Nest WiFi to my PIXIE Gateway
I’m experiencing issue savings scenes or activating scenes via voice control
PIXIE PLUS PROGRAMode – The Complete Guide
Using Samsung SmartThings with PIXIE to Control More Devices
What is an Inrush Current Limiter why do you need it and when do you use it?
Which Ceiling Fans Does PIXIE work with?

Videos

15

How to Add Devices in the PIXIE App
How to add more family members to control your PIXIE Plus home
How to control devices with the PIXIE App
How to create and use Groups and Scenes in the PIXIE App
How to create schedules in the PIXIE App
How to give family members control of your PIXIE home from their phones.
How to Pair PIXIE Scenes to a Multifunction Controller
How to participate in Best of PIXIE programme
How to rename and delete devices in the PIXIE App
How To Set Up a PIXIE Blind Controller for Motorised Blinds in your Smart Home
How to setup Google Home with PIXIE Plus for voice control
How to transfer from the PIXIE App to the PIXIE Plus App
How to update firmware in PIXIE devices from the PIXIE App
How to use the PIXIE pro LED controllers – white and RGB
What training is available for PIXIE?

Voice Assitants

11

Can I control my home when I am away?
Does PIXIE work with air conditioning systems?
Does PIXIE work with Amazon Echo, Google Home, Apple Home Kit, Samsung SmartThings?
Google Home has stopped working unexpectedly Why?
How do I create a GEOFENCE with PIXIE?
How to setup Google Home with PIXIE Plus for voice control
How to Setup SIRI Shortcuts with PIXIE PLUS
How to setup Sunrise and Sunset Schedules
I’m experiencing issue savings scenes or activating scenes via voice control
What voice assistants and internet services does SAL Pixie operate with?
Will PIXIE work with my mobile phone?

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PIXIE Partners Home
PIXIE Support & FAQ
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roller blinds

Does PIXIE work with SOMFY blinds?

PIXIE PARTNERS

PIXIE Partners is the trade programme for Australian electricians and systems integrators. Earn on every install with PIXIE Points, get certified for free, and access a free design service to win bigger jobs.

1800 256 843

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Backed by SAL National, Australia's #1 lighting supplier to electrical wholesalers, with 25+ years in the market and 900+ stockist locations nationally.

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The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by SAL National Pty Ltd is under license. Google Play and the Google Play logo are trademarks of Google Inc. Apple, the Apple logo, Apple Watch and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. All other trademarks and trade names are those of their respective owners. All rights reserved.