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Home Owner

  • All I need is a smart home design right now . Do you offer free designs?
  • Can I change the colour of the LED indicators on my buttons?
  • Can I control each socket on the Double Power Point seperatley?
  • Can I control my home when I am away?
  • Can I speak to a real person for some help?
  • Can I upload my own photos onto the PIXIE Touch Panel?
  • Can I use PIXIE dimmers, switches and timers without Bluetooth?
  • Can I use PIXIE switches and dimmers without Bluetooth control?
  • Can you personalise the PIXIE APP?
  • Do Hager Silhouette, Allure and Finesse wall plates work with PIXIE?
  • Do PIXIE switches only work with SAL downlights?
  • Does PIXIE fit into iconic®?
  • Does PIXIE fit into Saturn®
  • Does PIXIE fit into Zen®
  • DOES PIXIE HAVE AN API
  • Does PIXIE still operate if I lose my phone or my phone battery is flat?
  • Does PIXIE work with air conditioning systems?
  • Does PIXIE work with Amazon Echo, Google Home, Apple Home Kit, Samsung SmartThings?
  • Does PIXIE work with and fit into Hager plates?
  • Does PIXIE work with Breezeway™ Powerlouvre™ Windows
  • Does PIXIE work with Heated Towel Rails?
  • Does PIXIE work with Intercom Systems and Video Doorbells?
  • Does PIXIE work with Intercom Systems?
  • Does PIXIE Work With Mitsubishi Air Conditioning Systems?
  • Does PIXIE work with MORITZ Blind and Curtain Motors
  • Does PIXIE Work with Smoke Detectors – Smart Smoke Detectors Australia
  • Does PIXIE work with Sonos?
  • Does PIXIE work with Spotify?
  • Does the PIXIE SDD300BTAM dimmer work with SAL flickerGUARD lights
  • Getting started – how to create a home in the PIXIE App
  • Google Home has stopped working unexpectedly Why?
  • How can I get some help?
  • How do I activate/deactivate Child Lock function on the Double Power Point?
  • How do I change the dimmer off and on fade rate (dimmer slow on and off)
  • How do I set a minimum dim level for my lights?
  • How do I transfer Ownership of a PIXIE Home to a new Owner
  • How Does PIXIE Integrate with DaHua IP Intercom Systems?
  • HOW DOES PIXIE WORK WITH APPLE HOMEKIT
  • How does PIXIE work with BigAss Fans?
  • How does PIXIE work with HIK Vision Intercom Systems?
  • How does PIXIE work with Home Assistant
  • HOW DOES PIXIE WORK WITH MATTER?
  • How does the PIXIE system work wirelessly?
  • How does the PIXIE Touch Panel work?
  • How to add more family members to control your PIXIE Plus home
  • How to control devices with the PIXIE App
  • How to control sensors with PIXIE
  • How to create and use Groups and Scenes in the PIXIE App
  • How to create schedules in the PIXIE App
  • How to Pair PIXIE Scenes to a Multifunction Controller
  • How to Pair PIXIE Scenes to a Multifunction Controller SMF-BTAS
  • How to setup Google Home with PIXIE Plus for voice control
  • How to Setup Mobile Device Widgets with PIXIE PLUS
  • How to Setup SIRI Shortcuts with PIXIE PLUS
  • How to Sync Music to my PIXIE App and RGB LED Strip
  • I can’t connect my Google Nest WiFi to my PIXIE Gateway
  • I have lost my device from the PIXIE App. Why?
  • I’m experiencing issue savings scenes or activating scenes via voice control
  • Introducing PIXIE 2022
  • Ive just moved in and I have PIXIE but no App control. How Can I control PIXIE with the app?
  • My lights are dimmed really low, how do I make them immediately go to full?
  • My PIXIE dimmer stopped working
  • My SAL Pixie App could not find any devices on my phone?
  • PIXIE CLIMATIQ and How PIXIE Works with DAIKIN Ducted Air Conditioning Systems
  • PIXIE PLUS PROGRAMode – The Complete Guide
  • PIXIE Sensors
  • Recommended setup workflows for a new PIXIE home
  • What brochures are available for PIXIE to give my customers?
  • What do the lights on my PIXIE Gateway mean?
  • What happens to my PIXIE smart home if the power goes out?
  • What is in the PIXIE Touch Panel Value Kits
  • What is MASTERlink and How to Use It
  • What is RippleShield Technology
  • What is the SWL10L and SBP10L non smart mechs for?
  • What voice assistants and internet services does SAL Pixie operate with?
  • What wall plates does PIXIE fit into?
  • What will happen to my schedules if I turn off my phone, or if I take my phone out? Will the “schedule” keep working?
  • What’s the difference between the PIXIE App and the PIXIE Plus App?
  • Where do I download the PIXIE Apps?
  • Which Ceiling Fans Does PIXIE work with?
  • Why are my LED Lights flickering?
  • Why can’t I find any PIXIE devices when I use an Android phone?
  • Why can’t I update firmware on PIXIE devices
  • Why does my PIXIE system not work reliably?
  • Why is my PIXIE app not connecting when opened?
  • Why is my PIXIE dimmer switch showing blue red and white
  • Will PIXIE work with my mobile phone?

Installation

  • Advanced Troubleshooting for Electricians and Systems Integrators #1
  • All I need is a smart home design right now . Do you offer free designs?
  • Can I change the colour of the LED indicators on my buttons?
  • Can I control my home when I am away?
  • Can I speak to a real person for some help?
  • Can PIXIE control garden lights?
  • Can the LT8915DIMBT and LT8915RGBBT be used with any LED strip from any manufacturer
  • Can the PIXIE switch control a ceiling sweep/cooling fan?
  • Do Hager Silhouette, Allure and Finesse wall plates work with PIXIE?
  • Do I need to PAIR a multi-function device to enable operation?
  • Do I need to PAIR a two-way switch *S2WBT* device to enable operation?
  • Do SAL PIXIE Bluetooth devices operate with Bluetooth mesh?
  • Does PIXIE still operate if the internet stops working?
  • Does PIXIE work with air conditioning systems?
  • Does PIXIE work with Amazon Echo, Google Home, Apple Home Kit, Samsung SmartThings?
  • Does PIXIE work with and fit into Hager plates?
  • Does PIXIE work with Breezeway™ Powerlouvre™ Windows
  • Does PIXIE work with DALI and DALI2?
  • Does PIXIE work with Heated Towel Rails?
  • Does PIXIE Work with Hunter Pacific International Ceiling Fans?
  • Does PIXIE work with Intercom Systems and Video Doorbells?
  • Does PIXIE Work With Mitsubishi Air Conditioning Systems?
  • Does PIXIE work with MORITZ Blind and Curtain Motors
  • Does PIXIE work with Rollease Acmeda blinds?
  • Does PIXIE Work with Smoke Detectors – Smart Smoke Detectors Australia
  • Does PIXIE Work With Ventair Fans
  • Does the PIXIE SDD300BTAM dimmer work with SAL flickerGUARD lights
  • Does the SAL PIXIE timer *STC/BT* require a PIXIE switch or dimmer to operate?
  • Does the SDD300BTAM need to be de-rated in multi-gang plates?
  • Getting started – how to create a home in the PIXIE App
  • How can I boost the range of my Bluetooth® Mesh?
  • How can I get some help?
  • How do I change the dimmer off and on fade rate (dimmer slow on and off)
  • How do I control loads more than 600Watts with PIXIE?
  • How do I create a GEOFENCE with PIXIE?
  • How do I transfer Ownership of a PIXIE Home to a new Owner
  • How do you wire a relay or contactor with an SWL350BT Smart Switch?
  • How Does PIXIE Integrate with DaHua IP Intercom Systems?
  • How does PIXIE work with BigAss Fans?
  • How does PIXIE work with HIK Vision Intercom Systems?
  • How does the PIXIE system work wirelessly?
  • How does the PIXIE Touch Panel work?
  • How many SFI enabled lights can be controlled per SDD400SFI Dimmers
  • How to Control a PIXIE sensor with a PIXIE sensor – PIXIE Sensor 2 way Control
  • How to do 2 way and 3 way control with PIXIE
  • How to make a PIXIE Sensor Timeout longer than 30 minutes?
  • How to Pair PIXIE Scenes to a Multifunction Controller
  • How to Pair PIXIE Scenes to a Multifunction Controller SMF-BTAS
  • How to participate in Best of PIXIE programme
  • How to perform Bluetooth Mesh Signal Strength test in the PIXIE App
  • How To Set Up a PIXIE Blind Controller for Motorised Blinds in your Smart Home
  • How to Setup and use the PIXIE Translator – PC100T-R-BTAS
  • How to setup Sunrise and Sunset Schedules
  • How to Sync Music to my PIXIE App and RGB LED Strip
  • How to Update Firmware in PIXIE Devices
  • How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
  • How to use PIXIE Smart dimmers and switches with PRESTIGE plates
  • How to use the PC100T-R-BTAS ( PIXIE Translator ) as a Booster
  • I can’t connect my Google Nest WiFi to my PIXIE Gateway
  • I have lost my device from the PIXIE App. Why?
  • I’m hearing a noise from my PIXIE product, why?
  • In PIXIE app, there is a group control function. Do all the grouped PIXIE products have to be installed on the same eletrical circuit?
  • Ive just moved in and I have PIXIE but no App control. How Can I control PIXIE with the app?
  • My Merlin garage door only works some of the time. How do I make it work 100% of the time with PIXIE?
  • My PIXIE dimmer stopped working
  • My PIXIE Gateway Firmware update stuck
  • My PIXIE Switch Doesn’t Hold
  • My PIXIE switch turn on and then off again right away. Why?
  • My SAL Pixie App could not find any devices on my phone?
  • PIXIE CLIMATIQ and How PIXIE Works with DAIKIN Ducted Air Conditioning Systems
  • PIXIE PLUS PROGRAMode – The Complete Guide
  • PIXIE Sensors
  • Recommended setup workflows for a new PIXIE home
  • Using Samsung SmartThings with PIXIE to Control More Devices
  • What happens to my PIXIE smart home if the power goes out?
  • What is a load correction device or CAPACITOR used for with PIXIE?
  • What is MASTERlink and How to Use It
  • What is RippleShield and how does it work with PIXIE?
  • What is RippleShield Technology
  • What is the best way to dim LED Strip
  • What is the signal distance of a PIXIE Bluetooth device?
  • What is the SWL10L and SBP10L non smart mechs for?
  • What the difference between the PIXIE STCBT timer and PIXIE STS350BT smart timer switch?
  • What training is available for PIXIE?
  • What voice assistants and internet services does SAL Pixie operate with?
  • What wall plates does PIXIE fit into?
  • What’s the difference between the PIXIE SDD300BTAM and the SDD400SFI
  • What’s the difference between the SMF/BT and S2W/BT?
  • Where do I find my PIXIE training voucher code?
  • Why are my LED Lights flickering?
  • Why do my PIXIE switches keep blowing / failing / popping?
  • Why does my PIXIE system not work reliably?
  • Why is my PIXIE app not connecting when opened?
  • Will PIXIE work with my mobile phone?

Integration

  • Advanced Troubleshooting for Electricians and Systems Integrators #1
  • Can I integrate PIXIE with my CBUS®, Dynalite®, Control4® System?
  • Can I speak to a real person for some help?
  • Can I use PIXIE to control my projector screen?
  • Can the LT8915DIMBT and LT8915RGBBT be used with any LED strip from any manufacturer
  • Does PIXIE allow me to do 2way and 3way switching?
  • Does PIXIE have a public API/SDK to integrate with?
  • Does PIXIE still operate if the internet stops working?
  • Does PIXIE work with air conditioning systems?
  • Does PIXIE work with Amazon Echo, Google Home, Apple Home Kit, Samsung SmartThings?
  • Does PIXIE work with Breezeway™ Powerlouvre™ Windows
  • Does PIXIE Work With Daikin
  • Does PIXIE work with DALI and DALI2?
  • Does PIXIE work with Heated Towel Rails?
  • Does PIXIE work with Intercom Systems and Video Doorbells?
  • Does PIXIE work with Intercom Systems?
  • Does PIXIE Work With Mitsubishi Air Conditioning Systems?
  • Does PIXIE work with MORITZ Blind and Curtain Motors
  • Does PIXIE work with Rollease Acmeda blinds?
  • Does PIXIE Work with Smoke Detectors – Smart Smoke Detectors Australia
  • Does PIXIE work with SOMFY blinds?
  • Does PIXIE work with Sonos?
  • Does PIXIE work with Spotify?
  • How can I get some help?
  • How do I create a GEOFENCE with PIXIE?
  • How Does PIXIE Integrate with DaHua IP Intercom Systems?
  • How does PIXIE work with BigAss Fans?
  • How does PIXIE work with HIK Vision Intercom Systems?
  • How does PIXIE work with Home Assistant
  • How to Control a PIXIE sensor with a PIXIE sensor – PIXIE Sensor 2 way Control
  • How to control sensors with PIXIE
  • How to participate in Best of PIXIE programme
  • How To Set Up a PIXIE Blind Controller for Motorised Blinds in your Smart Home
  • How to Setup and use the PIXIE Translator – PC100T-R-BTAS
  • How to use and Set Up PIXIE Portal – Long Distance BT Mesh Booster System
  • How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
  • My Merlin garage door only works some of the time. How do I make it work 100% of the time with PIXIE?
  • PIXIE CLIMATIQ and How PIXIE Works with DAIKIN Ducted Air Conditioning Systems
  • PIXIE Sensors
  • Using Samsung SmartThings with PIXIE to Control More Devices
  • What automatic blinds does PIXIE work with?
  • What garage doors does PIXIE work with?
  • What is MASTERlink and How to Use It
  • Which Ceiling Fans Does PIXIE work with?
  • Air conditioning
    • Does PIXIE work with air conditioning systems?
    • Does PIXIE Work With Daikin
    • Does PIXIE Work With Mitsubishi Air Conditioning Systems?
    • PIXIE CLIMATIQ and How PIXIE Works with DAIKIN Ducted Air Conditioning Systems
  • Blinds
    • Does PIXIE work with MORITZ Blind and Curtain Motors
    • Does PIXIE work with Rollease Acmeda blinds?
    • Does PIXIE work with SOMFY blinds?
    • How does the PIXIE Touch Panel work?
    • How To Set Up a PIXIE Blind Controller for Motorised Blinds in your Smart Home
    • How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
    • Using Samsung SmartThings with PIXIE to Control More Devices
    • What automatic blinds does PIXIE work with?
  • Ceiling Fans
    • Can the PIXIE switch control a ceiling sweep/cooling fan?
    • Does PIXIE Work with Hunter Pacific International Ceiling Fans?
    • Does PIXIE Work With Ventair Fans
    • How does PIXIE work with BigAss Fans?
    • How does the PIXIE Touch Panel work?
    • What types of fans can I control with PIXIE?
    • Which Ceiling Fans Does PIXIE work with?
  • Garage Doors
    • How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
    • My Merlin garage door only works some of the time. How do I make it work 100% of the time with PIXIE?
  • Intercom
    • Does PIXIE work with Intercom Systems?
    • How Does PIXIE Integrate with DaHua IP Intercom Systems?
    • How does PIXIE work with HIK Vision Intercom Systems?
  • Music
    • Does PIXIE work with Sonos?
    • Does PIXIE work with Spotify?
  • Sensors
    • Does PIXIE Work with Smoke Detectors – Smart Smoke Detectors Australia
    • How to Control a PIXIE sensor with a PIXIE sensor – PIXIE Sensor 2 way Control
    • How to control sensors with PIXIE
    • How to make a PIXIE Sensor Timeout longer than 30 minutes?
    • PIXIE Sensors

PIXIE Apps

  • Advanced Troubleshooting for Electricians and Systems Integrators #1
  • Can I upload my own photos onto the PIXIE Touch Panel?
  • Can you personalise the PIXIE APP?
  • Does PIXIE still operate if I lose my phone or my phone battery is flat?
  • Getting started – how to create a home in the PIXIE App
  • How to Add Devices in the PIXIE App
  • How to add more family members to control your PIXIE Plus home
  • How to Control a PIXIE sensor with a PIXIE sensor – PIXIE Sensor 2 way Control
  • How to control devices with the PIXIE App
  • How to create and use Groups and Scenes in the PIXIE App
  • How to create schedules in the PIXIE App
  • How to give family members control of your PIXIE home from their phones.
  • How to Pair PIXIE Devices in the PIXIE App
  • How to Pair PIXIE Scenes to a Multifunction Controller
  • How to Pair PIXIE Scenes to a Multifunction Controller SMF-BTAS
  • How to perform Bluetooth Mesh Signal Strength test in the PIXIE App
  • How to setup Google Home with PIXIE Plus for voice control
  • How to Setup Mobile Device Widgets with PIXIE PLUS
  • How to transfer from the PIXIE App to the PIXIE Plus App
  • How to update firmware in PIXIE devices from the PIXIE App
  • I can’t connect my Google Nest WiFi to my PIXIE Gateway
  • Ive just moved in and I have PIXIE but no App control. How Can I control PIXIE with the app?
  • Using Samsung SmartThings with PIXIE to Control More Devices
  • What is MASTERlink and How to Use It
  • What will happen to my schedules if I turn off my phone, or if I take my phone out? Will the “schedule” keep working?
  • What’s the difference between the PIXIE App and the PIXIE Plus App?
  • Where do I download the PIXIE Apps?
  • Why can’t I find any PIXIE devices when I use an Android phone?
  • Why can’t I update firmware on PIXIE devices
  • Why does my PIXIE system not work reliably?
  • Why is my PIXIE app not connecting when opened?
  • Will PIXIE work with my mobile phone?

PIXIE Partner Accounts

  • How to participate in Best of PIXIE programme

PIXIE Training

  • Having trouble registering or logging into PIXIE training
  • How much does PIXIE training cost?
  • How to Control a PIXIE sensor with a PIXIE sensor – PIXIE Sensor 2 way Control
  • How to participate in Best of PIXIE programme
  • What training is available for PIXIE?
  • What’s the difference between the PIXIE online training and face to face training?
  • Where do I find my PIXIE training voucher code?

PIXIE Works With

  • Can I integrate PIXIE with my CBUS®, Dynalite®, Control4® System?
  • Can I use PIXIE to control my projector screen?
  • Does PIXIE have a public API/SDK to integrate with?
  • DOES PIXIE HAVE AN API
  • Does PIXIE work with air conditioning systems?
  • Does PIXIE work with Amazon Echo, Google Home, Apple Home Kit, Samsung SmartThings?
  • Does PIXIE work with DALI and DALI2?
  • Does PIXIE work with Heated Towel Rails?
  • Does PIXIE work with Intercom Systems and Video Doorbells?
  • Does PIXIE work with Intercom Systems?
  • Does PIXIE Work With Mitsubishi Air Conditioning Systems?
  • Does PIXIE work with MORITZ Blind and Curtain Motors
  • Does PIXIE work with Rollease Acmeda blinds?
  • Does PIXIE work with SOMFY blinds?
  • Does PIXIE work with Sonos?
  • Does PIXIE work with Spotify?
  • Does the PIXIE SDD300BTAM dimmer work with SAL flickerGUARD lights
  • How Does PIXIE Integrate with DaHua IP Intercom Systems?
  • HOW DOES PIXIE WORK WITH APPLE HOMEKIT
  • HOW DOES PIXIE WORK WITH MATTER?
  • How many SFI enabled lights can be controlled per SDD400SFI Dimmers
  • How To Set Up a PIXIE Blind Controller for Motorised Blinds in your Smart Home
  • How to setup Google Home with PIXIE Plus for voice control
  • How to Setup SIRI Shortcuts with PIXIE PLUS
  • How to Sync Music to my PIXIE App and RGB LED Strip
  • I can’t connect my Google Nest WiFi to my PIXIE Gateway
  • My Merlin garage door only works some of the time. How do I make it work 100% of the time with PIXIE?
  • PIXIE PLUS PROGRAMode – The Complete Guide
  • Using Samsung SmartThings with PIXIE to Control More Devices
  • What automatic blinds does PIXIE work with?
  • What garage doors does PIXIE work with?
  • What is MASTERlink and How to Use It
  • What is RippleShield Technology
  • What types of fans can I control with PIXIE?
  • Which Ceiling Fans Does PIXIE work with?

Popular

  • Does PIXIE work with Amazon Echo, Google Home, Apple Home Kit, Samsung SmartThings?
  • Does PIXIE work with SOMFY blinds?
  • Does PIXIE work with Sonos?
  • Does PIXIE work with Spotify?
  • How to participate in Best of PIXIE programme
  • How to Setup and use the PIXIE Translator – PC100T-R-BTAS
  • How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
  • Introducing PIXIE 2022
  • My PIXIE 2 way Switch is not working
  • PIXIE PLUS PROGRAMode – The Complete Guide
  • What brochures are available for PIXIE to give my customers?
  • What is an Inrush Current Limiter why do you need it and when do you use it?
  • What is RippleShield and how does it work with PIXIE?
  • What is the largest load I can switch with PIXIE?
  • What wall plates does PIXIE fit into?
  • What’s the difference between the SMF/BT and S2W/BT?
  • Why are my LED Lights flickering?

Products

  • Can I upload my own photos onto the PIXIE Touch Panel?
  • Does PIXIE control RGBW LED Strip
  • Does PIXIE work with and fit into Hager plates?
  • Does PIXIE work with Heated Towel Rails?
  • Does the SDD300BTAM need to be de-rated in multi-gang plates?
  • How do I change the dimmer off and on fade rate (dimmer slow on and off)
  • How do I control loads more than 600Watts with PIXIE?
  • How do I set the SAL PIXIE timer for activity under an hour?
  • How do I transfer Ownership of a PIXIE Home to a new Owner
  • How many SFI enabled lights can be controlled per SDD400SFI Dimmers
  • How to Pair PIXIE Scenes to a Multifunction Controller
  • How to use and Set Up PIXIE Portal – Long Distance BT Mesh Booster System
  • How to use PIXIE Smart dimmers and switches with PRESTIGE plates
  • How to use the PC100T-R-BTAS ( PIXIE Translator ) as a Booster
  • How to use the PIXIE pro LED controllers – white and RGB
  • I have lost my device from the PIXIE App. Why?
  • My PIXIE 2 way Switch is not working
  • My PIXIE Gateway Firmware update stuck
  • My PIXIE Switch Doesn’t Hold
  • PIXIE Dimmer not working correctly or failing to operate reliably?
  • PIXIE Sensors
  • What is a load correction device or CAPACITOR used for with PIXIE?
  • What is in the PIXIE Touch Panel Value Kits
  • What is RippleShield and how does it work with PIXIE?
  • What’s the difference between the PIXIE SDD300BTAM and the SDD400SFI
  • What’s the difference between the SDD350BT and the SDD300BTAM
  • Why is my PIXIE dimmer switch showing blue red and white
  • Dimmers
    • Advanced Troubleshooting for Electricians and Systems Integrators #1
    • Can I turn off the dimming function on the *PIXIE Smart Dimmer* and convert the device to a switch to control a non-dimmable load?
    • Can I use PIXIE dimmers, switches and timers without Bluetooth?
    • Can I use PIXIE switches and dimmers without Bluetooth control?
    • Can the LT8915DIMBT and LT8915RGBBT be used with any LED strip from any manufacturer
    • Do PIXIE switches only work with SAL downlights?
    • Does PIXIE work with DALI and DALI2?
    • Does the PIXIE SDD300BTAM dimmer work with SAL flickerGUARD lights
    • Does the SDD300BTAM need to be de-rated in multi-gang plates?
    • How do I change the dimmer off and on fade rate (dimmer slow on and off)
    • How do I pair a multifunction control *SMFBT?
    • How do I set a minimum dim level for my lights?
    • How many SFI enabled lights can be controlled per SDD400SFI Dimmers
    • How to do 2 way and 3 way control with PIXIE
    • How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
    • How to use PIXIE Smart dimmers and switches with PRESTIGE plates
    • I’m hearing a noise from my PIXIE product, why?
    • My lights are dimmed really low, how do I make them immediately go to full?
    • My PIXIE dimmer stopped working
    • PIXIE Dimmer not working correctly or failing to operate reliably?
    • What is a load correction device or CAPACITOR used for with PIXIE?
    • What is an Inrush Current Limiter why do you need it and when do you use it?
    • What is in the PIXIE Touch Panel Value Kits
    • What is RippleShield and how does it work with PIXIE?
    • What is the best way to dim LED Strip
    • What’s the difference between the PIXIE SDD300BTAM and the SDD400SFI
    • What’s the difference between the SDD350BT and the SDD300BTAM
    • Why do my PIXIE switches keep blowing / failing / popping?
    • Why is my PIXIE dimmer switch showing blue red and white
    • Will SAL PIXIE devices operate with a magnetic or leading edge load?
  • Gateway
    • Google Home has stopped working unexpectedly Why?
    • How do I transfer Ownership of a PIXIE Home to a new Owner
    • How many (master) PIXIE devices eg: switches or dimmers can I connect to a PIXIE HOME
    • How many users can I have controlling a SAL PIXIE HOME?
    • How to setup Sunrise and Sunset Schedules
    • My PIXIE Gateway Firmware update stuck
    • Using Samsung SmartThings with PIXIE to Control More Devices
    • What do the lights on my PIXIE Gateway mean?
    • What is in the PIXIE Touch Panel Value Kits
    • Why wont my PIXIE Gateway connect to my WiFi network?
  • LED Strip Controller
    • Can the LT8915DIMBT and LT8915RGBBT be used with any LED strip from any manufacturer
    • Does PIXIE control RGBW LED Strip
    • How to use the PIXIE pro LED controllers – white and RGB
    • What is the best way to dim LED Strip
  • Multifunction
    • Can the LT8915DIMBT and LT8915RGBBT be used with any LED strip from any manufacturer
    • Do I need to PAIR a two-way switch *S2WBT* device to enable operation?
    • How do I pair a multifunction control *SMFBT?
    • How to do 2 way and 3 way control with PIXIE
    • How to Pair PIXIE Scenes to a Multifunction Controller
    • How to Pair PIXIE Scenes to a Multifunction Controller SMF-BTAS
    • How to use BELL PRESS or BP inputs and outputs on PIXIE Devices
    • How to use PIXIE Smart dimmers and switches with PRESTIGE plates
    • What’s the difference between the SMF/BT and S2W/BT?
  • Sensors
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HOW DOES PIXIE WORK WITH MATTER?

12 min read

Support Docs · Compatibility

PIXIE and Matter #

What Matter actually is, where it stands today, and PIXIE's position: yes to native simplicity now, and yes to a Matter pathway when it makes sense for Australian buyers.

4 min read Updated May 2026 Audience: Electricians and homeowners
Two things at once

Matter is real. The promise is genuine. The 2026 reality is more nuanced. #

Matter was announced with extraordinary industry support, the four largest consumer technology platforms agreed to work together for the first time in a decade, and the promise was that buyers would finally be free of the ecosystem lock-in that had made the smart home a frustrating category to live in. Three years on, Matter is real, the industry support is genuine, and the practical experience for buyers in 2026 still has gaps that the marketing language tends to skip over.

PIXIE's position is not anti, it is "yes, and."

Yes, the buyer gets ecosystem flexibility today through PIXIE's existing voice integrations. Yes, when Matter matures and Australian buyers are asking for it specifically, PIXIE has a clear pathway forward via a Matter bridge that exposes the installed PIXIE system to Matter-aware ecosystems with no rewiring or hardware replacement. Reliability first, with a pathway forward when the time is right.

Clarity first

Matter is a translation layer. Not a wireless signal. #

Most casual confusion about Matter starts with the assumption that it is itself a wireless protocol. It is not. Matter is a communication standard developed by the Connectivity Standards Alliance (the same industry body that developed ZigBee), with a steering committee that includes Apple, Google, Amazon, and Samsung. The standard defines a common language so that smart home devices can be controlled by multiple ecosystems without separate certifications for each one.

Matter is

A common control language across ecosystems #

A Matter-certified device can be added to Apple Home, Google Home, Amazon Alexa, and Samsung SmartThings using one set of credentials, in theory without separate apps or proprietary bridges between them.

Matter is not

A wireless protocol in its own right #

Matter does not define a radio. It is a protocol layer that runs on top of an existing wireless protocol, usually Wi-Fi, sometimes Ethernet, and increasingly Thread.

Matter runs on

Wi-Fi, Ethernet, or Thread #

The choice of substrate shapes everything. A Matter device on Wi-Fi inherits the airtime contention problems of a busy home network. A Matter device on Thread inherits the border-router fragmentation problem we will get to next.

Matter is not

A magic wand #

Matter is a translation layer that makes the wireless architecture beneath it visible across more ecosystems. The strengths and weaknesses of that architecture are inherited, not solved.

Promise and reality

Where the 2026 experience meets the marketing. #

The standard's promise is well-designed and on the right trajectory. The current Australian buyer experience does not yet match the promise, and the gap shows up in three ways anyone working with smart home gear professionally will recognise.

  The promise The 2026 reality
Cross-ecosystem pairing One Matter device works in any Matter-compatible ecosystem from day one, with full feature parity. Devices may pair flawlessly in one ecosystem and exhibit subtle bugs in another. Baseline interoperability is guaranteed; feature parity is not.
Thread substrate Thread provides a reliable mesh for low-power Matter devices across the home. Each major ecosystem hub runs its own Thread network. Without manual unification, networks fragment into invisible islands and pairing fails or stalls.
Buyer experience Set up and forget. Add devices, switch ecosystems, no fuss. Reliable Matter performance assumes the buyer is willing to do active network management: counting border routers, choosing a primary, staying on top of firmware.
Device adoption Manufacturers ship to all ecosystems with one engineering effort, accelerating range and choice. Existing products generally cannot be upgraded to Matter via firmware. The wave of Matter-native devices is rolling out unevenly, manufacturer by manufacturer.
The honest verdict for Australian buyers in 2026. Matter is on the right trajectory and will get better. A Matter-led smart home is plausibly the best long-term answer for buyers who specifically want platform-agnostic flexibility, who are comfortable doing some network management, and who have the patience for a still-maturing experience. For everyone else today, a mature, vendor-controlled architecture with a pathway to Matter is the lower-risk decision.
PIXIE's position

Yes to native simplicity. Yes to interoperability when it counts. #

The ecosystem flexibility most buyers actually use is already in the platform today, and the pathway to Matter is a deliberate engineering decision, waiting on the right moment to land for Australian buyers.

Yes, today

Ecosystem flexibility, no Matter required #

PIXIE plugs into Google Home, Amazon Alexa, Samsung SmartThings, Siri Shortcuts, and IFTTT. Buyers who want voice control, cross-ecosystem flexibility, or platform-agnostic remote access already have it through these integrations.

Google HomeAmazon AlexaSmartThingsSiri ShortcutsIFTTT
Yes, when the time is right

A clear pathway to Matter #

When Matter matures and Australian buyers are asking for it specifically, PIXIE has a clear pathway forward via a Matter bridge that exposes the installed PIXIE system to Matter-aware ecosystems with no rewiring or hardware replacement. The decision is reliability first, with a pathway forward when the market is ready.

How Matter bridges work

The bridge approach. Already proven in Australia. #

A Matter bridge is the mainstream way responsible vendors honour their installed bases while joining the new standard. The bridge sits between the existing system and Matter-aware ecosystems, exposing already-installed devices to Matter without any change to the underlying gear.

For a PIXIE owner, the bridge approach protects the investment. The system installed today does not become obsolete when the Matter pathway lands. No rewiring. No hardware replacement. No change to how the home is operated day to day. The bridge simply opens an additional doorway for Matter-aware ecosystems to talk to the PIXIE system already on the wall.
What this means for you

No action required today. No rewiring tomorrow. #

The practical answer changes depending on whether you are buying a smart home, advising on one, or installing one. The position holds in all three cases.

🏡

For homeowners #

If you want a smart home that works on day one, does not depend on the home internet, and integrates with the major voice ecosystems already, PIXIE delivers all of that today without Matter. When the Matter pathway is ready, your installed PIXIE system will be supported through a bridge. There is nothing you need to do now to be ready for it later.

⚡

For electricians #

The reliability-first architecture you install today is engineered to outlast the current Matter transition period. No specialist Matter knowledge is required for commissioning. No hardware change is required for clients when the bridge lands. Your installed base stays serviceable, and the conversation with the homeowner stays straightforward.

Keep reading

Read the full thinking behind PIXIE's position. #

Smart Home Explained is a seven-part editorial series for electricians and the homeowners they advise. Part 4 covers Matter and Thread in full, including the substrate trade-offs, the fragmentation problem, and the long-term Australian buyer view.

Editorial series Smart Home Explained, Part 4: Matter and Thread The promise, the reality, and the long-term Australian view Works With program See every vendor PIXIE plugs into today Voice, audio, AC, blinds, security, intercom, and more Related support doc PIXIE and Home Assistant The companion piece on platform philosophy and audience fit Editorial series Smart Home Explained, all 7 parts Reliability, protocols, ecosystems, the buyer's checklist, and more
Matter
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Updated on May 8, 2026
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