Proof of Purchase

Before you submit a PIXIE Points claim, make sure your invoice meets these requirements. Claims with invalid or mismatched documents will fail — no manual corrections are possible.

📄 What must be on it

Seller's name and ABN
Your name matching your account
Sale date on or after 1 January 2020
PIXIE part numbers and quantities
Unaltered — no edits or annotations
Submitted within 12 months of purchase

📎 Accepted formats

PDF tax invoice
Photo (.jpg, .jpeg, .png, .gif) with EXIF data intact
Scan of original tax invoice
Email from online store functioning as a tax invoice
File size under 10 MB per file
Up to 5 files per claim

📋 Key rules

One claim per tax invoice — do not submit the same invoice twice
Invoice quantities must exactly match your claim line items
Only products on the eligible products list qualify
Documents are destroyed within 90 days of processing
SAL National holds final decision on all claims

⚠️

Mismatches cannot be corrected manually. If the items or quantities on your invoice do not exactly match what you entered in your claim, the claim will fail. Reconcile your invoices before submitting. If you have multiple invoices, submit a separate claim for each one.