---
title: My PIXIE Switch Doesn’t Hold
description: "Sometimes a PIXIE switch will not stay on. This can happen for a few reasons.   ## Insufficient Load The PIXIE SWL600BTAM has a minimum load requirement of between 9W-13W for the relay inside the device to stay latched. With…"
url: "https://pixiepartners.com.au/support-docs/my-pixie-switch-doesnt-hold/"
updated: "2023-07-25"
category: Installation
---

# My PIXIE Switch Doesn’t Hold

Sometimes a PIXIE switch will not stay on.

This can happen for a few reasons.

 

## Insufficient Load

The PIXIE SWL600BTAM has a minimum load requirement of between 9W-13W for the relay inside the device to stay latched.

With each product a CAPACITOR is also provided, which when installed across the LOAD and NEUTRAL creates sufficient 'dummy load' for the PIXIE smart switch to stay latched.

If you are driving a contactor with the PIXIE switch, sometimes more than a single CAPACITOR may be needed to be installed to help the relay stay closed.

If this does not fix your issue see below.

 

## Device Failed

In the latest version of the PIXIE SWL600BTAM (June 2023) - the protective failure state is to switch off.

If you have installed the capacitor but your device turns on and then off again right away, it's probably failed.

**This is likely due to an incompatible load being connected or the device being overloaded.**

 

### Derating

As per the installation manual for when installing PIXIE SWL600BTAM in Multi-gang plates, a de-rating factor for the load capability must be applied.

![](https://pixiepartners.com.au/wp-content/uploads/2023/07/pixie-switch-de-rating-table.png)

[**DOWNLOAD PIXIE SWL600BTAM INSTALLATION MANUAL**](https://pixiepartners.com.au/wp-content/uploads/2023/07/Quick-Start-Guide_SWL600BTAM_V2.0_RL_20230626_compressed.pdf)

 

### Constant Voltage LED Drivers

This includes CONSTANT VOLTAGE LED DRIVERS WITH IN RUSH > 24A AND / OR POWER FACTOR < 0.7

This support article details what is also written in the installation instructions for this device with respects to compatible loads:

> [Can PIXIE control garden lights?](https://pixiepartners.com.au/support-docs/can-pixie-control-garden-lights/)

[“Can PIXIE control garden lights?” — PIXIE Partners](https://pixiepartners.com.au/support-docs/can-pixie-control-garden-lights/embed/#?secret=HyiGPclW7g#?secret=TnOenRpkNB)

 

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